Own HelpDesk system startup

We have taken another step towards improving the service quality of our customers. Now all support requests are accepted and maintained in our own Help Desk system. It means one thing for our customers - the problems will be settled down faster.

RPS HelpDesk system is:

1. A workstation module. All applications are stored in one place. Even if you have turned for support by phone or e-mail.
2. Application number. The number is assigned to each application. Your application will never be lost.
3. Statuses. You will know exactly what applications are pending, waiting or closed.
4. Categories. At the time of launch there are 3 of them: problems, bugs and suggestions for improvement.
5. Chat with an RPS operator. An individual chat is held for each application. The RPS operator is always ready to advise on your questions.